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Mailroom FAQs

Frequently Asked Questions

Can I ship something from there?

Of course! We provide retail shipping rates for FedEx® and DHL®. USPS® and UPS® shipping is also available for our CoWork Club Members, Mailbox Renters, and regular customers with accounts.

If I already have a shipping label, can I drop it off with you?
Yep. We accept all FedEx® and DHL® pre-printed labels. Keep in mind that we only accept free drop-off shipments under 24" and 24 lbs. We do not accept USPS® or UPS® drop-offs.

What if my box needs tape?
We got you covered! We'll tape up your box and won't force you to buy tape.

Is there a place where I can pack my shipment myself?

Nope. We aren't that kind of place. We go to great lengths to make our work environment awesome for our CoWork Club members. You can either bring in your shipment fully packed or hire us to do it for you.

Do you sell supplies like tape and boxes?
Yep. We have an entire catalog of packaging supplies available for our commercial customers (meaning other businesses). If you're not a commercial customer and just need something packed, we're happy to professionally pack your shipment for you (box and taping is included).

What are specialty boxes?
We carry a few types of specialty boxes that are designed to ship specific items such as framed artwork. We also custom build boxes for unique shipments. Specialty and custom packing service starts at $22.

Do you ship internationally?
Yep. We offer FedEx Express® and DHL® International shipments. Please note that every country has their own list of restricted items, customs regulations, and required documentation. And all customs and duties fees must be paid by the recipient.

Is there anything you cannot ship domestically?
We don't ship dangerous goods, such as but not limited to air bags, ammunition, explosives, gasoline, lithium batteries, matches, and paint. There are other restrictions too, like dry ice. Please call or text us if you are not sure about your item.

Do you offer insurance?
We offer carrier specific declared value/insurance but do not offer third party insurance. We find that the carriers' declared value or insurance coverage covers almost all shipment types and goods.